Sierra Pet Meds Reviews

3.0

/5.0

20 customer reviews

50 %

reviewers recommend

Sierra Pet Meds

Sierra Pet Meds, known for its pet medications and health supplies, is rated 3.0 out of 5. The rating reflects how pet owners and veterinarians view their experience with Sierra Pet Meds. Reviews of Sierra Pet Meds are verified before publication.

How would you rate Sierra Pet Meds?

20 Reviews on Sierra Pet Meds

by Phillip B.

Jun 24, 2022

Scammers

Placed order, website kept refreshing/updating page endlessly. Tried later and finally worked, was linked to bank app where i did payment successfully, then redirected to Sierra Pet page again that kept saying ‘your order was not completed’. Later mailed them with screenshot from bank transaction proving i had indeed payed, their answer: “blahblahblah, technical problem, we didn’t get the money or it should be refunded within 3 hours”. Day later: NO refund, nothing. They took my money (€50) & say they didn’t get it. Total SCAM company, you are warned.

by Serenity649

Jul 07, 2021

Extremely disappointed

Extremely disappointed! They sent me a defected product and wouldn't own up to it. Lost 187$! Tried having me to send it back, which would have cost at least half the price of the product! I have sent them pictures of the product and they tried convincing me it was OK! They put my dog's life in danger! My vet told me DO NOT GIVE IT TO HER.

by Florence Fuller

Jun 30, 2021

I've been ordering from Sierra Pet Meds…

I've been ordering from Sierra Pet Meds for years now, it is the best site I've encountered for safely and economically purchasing Pest control for my baby pups.

by Taylor919

Apr 09, 2021

Great Deal!

I ordered a flea/tick treatment at a reasonable price for the first time from this company. Expiry date was fine. Product boxes appeared to have been opened (a.k.a.customs inspection?)..but the actual tubes of medication packets were still sealed and undamaged. It took almost a month to get here. Plan ahead and you can easily avoid that issue. No complaints.

by Bobby R.

Mar 20, 2021

Cheapest place for Stronghold

I ordered Stronghold, the european version of Revolution. No rx needed and it came quickly. Exact packaging as my previous revolution just it says Stronghold which has the same active ingredient\dose and same manufacturer. Very happy to save money for the same product!

by Rose H.

Nov 21, 2020

Good Products at Very Good Prices

I've been buying Heart Guard and Nex Guard from this company for three years now. Except for one delayed order, all went well. Sometimes my order was shipped from Germany. Other times it was shipped from Singapore. The meds were either manufactured in France or the United States. All the meds were fresh and within reasonable date. My savings has been about fifty percent over US prices.

by Christopher Carlson

Oct 22, 2020

Not a honest company to purchase products

This was my first time purchasing from Sierra Nevada Pet Company, and the last. Unfortunately the item was opened, not sealed, is an older version of the product, and used. But most of all it's not the same item pictured in their website. When asked for a return option their reply was basically 'too bad'.

by Max761

Sep 12, 2020

My most recent experience

My most recent experience, order placed 8/01/20, shipped 8/3/20, has yet to be completed as of 9/12/20. Last available tracking was 8/13/20, in Germany. My shipping address is US. Ellen at "customer service" will not acknowledge the item has fallen off the grid and issue a refund. After 4-5 emails back and forth, with no satisfaction, I've file a complaint with my credit card company. Pay an xtra 20% and buy in US. You'll be glad you did.

by Byron871

Sep 01, 2020

Singapore??

My question is, if this is an Australian-based company, why do the meds all shipped from Singapore??

Last year when I ordered meds they arrived within a reasonable time. This year it’s taking absolutely forever. I understand that Covid is affecting the flights to the United States, so that will delay the medication. I understand that.

I really just want to know where the product is really made. Why does it come from Singapore?

by Marion120

Aug 03, 2020

Decent prices but their meds are not fresh, and shipping takes a month

Ordered 7/6/20
Shipped out from Australia on 7/7/20
Received in USA on 8/3/20
Nexgard expiration: May 2021
Heartgard expiration: October 2021

Pros:
- they ship out quickly
- free tracking number
- decent prices
- loyalty program

Cons:
- meds are not as fresh as US-based. For comparison, I ordered Nexgard from Chewy.com back in October 2019, and those meds expire August 2021. The Nexgard I ordered from Sierra in July 2020 expire SOONER than the meds I have from Chewy, even though my Chewy purchase was 9 months earlier.
- international shipping takes a while, 1 month

Sierra Pet Meds Q&A

Is there something with your web site, page won't come up other people are having trouble to.

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need to reorder, forgot my password.

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please let me know when my medication was mailed. I need to know if I need to get the vet to give me some to hold me over...I ordered 3 weeks ago

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I have been waiting for my refund for a few months. I would like to deal with the manager in that department. Can you give me the persons name/email

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What is going on with NAH? Service was always fabulous in the past. Since 2017 hit, medications are not getting out, customer service agents take weeks to respond, and when they do, they lie about the status of the orders. Tracking orders are sent, but the items never make it to the postal service for delivery, and since no communication with the customer occurs, our animals suffer needlessly. I cannot express enough how angry I am about this. They've screwed me twice since 2017, so I have to deal with the pain of watching my dying dog not get the medications she needs to ease her pain in her final months.

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